Sales Questions

What is warranty coverage? Can my warranty be extended?

The 13-month standard warranty applies to platform and optional non-small laser system components, while the 25-month warranty protects CO2 laser sources. The standard warranty period can be extended to a maximum of 5 years.

What are common preventive maintenance (PM) events?

Each laser system consists of components that wear out naturally during normal operation. Checking and replacing these components is critical to maintaining the high quality of laser material processing expected in ULS laser systems. For general preventive maintenance, timing belts, bearings, idlers and drive gears for X-axis operating systems are replaced approximately once every 1-2 years. Belts, bearings, idlers and drive gears must be replaced in the Y-axis operating system every two to three years. While this is a general guide to preventive maintenance, there are many factors that can increase or decrease the interval between preventive maintenance performance, such as the quality of the exhaust system, the material processed, the duration of operation, and routine maintenance (cleaning).

I recently purchased a new laser system. Where can i get drivers?

You can access the driver from the CD or flash drive that came with your laser system. In addition, you can download the latest version through the upgrade feature of the Universal Control Panel (UCP) or Laser System Manager (LSM) or from the ULS website of the software download.

What is the repair or replacement process for laser sources?

The ULS Laser Exchange Program is designed to quickly replace all ULS CO2 laser sources with little or no down time. Rapid ™ allows replacement lasers to be installed quickly and easily without tools, without the need for service calls or training at all. In most situations, the laser source can be shipped to most locations through the night and installed on site and pre-calibrated. To schedule a laser repair or exchange, use ULS Dealer Finder to find the nearest dealer or customer support and contact ULS directly.

General Questions

What is the importance of laser wavelengths?

ULS laser sources provide output wavelengths of 9.3 um (CO2), 10.6 um (CO2), and 1.06 um (fiber lasers). Many materials respond differently to each of these wavelengths. ULS provides laser sources with different wavelengths, greatly increasing the flexibility and performance of laser processing a wide and diverse array of materials. Each wavelength is tailored to a variety of materials, processing and applications. When connected to a ULS laser system, the ULS laser source communicates with the Universal Control Panel (UCP) or Laser System Manager (LSM) to communicate with the laser source currently installed in the software. This is important because the software can then display materials that can properly take advantage of the unique characteristics of each laser source wavelength in the material database.

How are raster and vector behaviours different?

When processing design files, the laser system processes multiple elements of the design in two ways. Raster motion (left-right/right-left movement overlap of optical carriages) is used for laser printing, marking, and photography. ULS laser system control software parses design files for bitmap images, text, and filled areas, interprets these elements as raster objects, and automatically calculates raster machining patterns for laser systems.

Vector motion is used for laser cutting, fusion hair and some markings. In this case, the laser system’s X-Y axis motion system travels two-dimensionally along the path at the same time to match the shape being processed. ULS laser system control software parses design files, interprets thin lines as vector objects, and calculates the 2D vector path of laser cutting, printing, and marking machines.

Do ULS laser cutting, printing and marking systems comply with safety regulations?

All ULS laser products (for laser cutting, laser printing and laser marking) comply with laser safety and product safety regulations of all relevant U.S. and European Union governments.

What is laser safety classification?

Lasers are evaluated according to an internationally unified classification, from Class 1 (highest safety rating) to Class 4 (lowest safety rating). Uls laser systems include CO2 or fiber laser sources in Class 1 outer areas that do not allow human access to laser radiation if they exceed class 1’s accessible emission limits during applicable wavelengths and emission periods. Because of this, laser systems are safe to operate without specialized laser safety equipment beyond the laser safety equipment already built into the laser system. The visible Class 2 red laser pointer helps you position the material. Due to the presence of this red pointer, uls laser systems are generally classified as Class 2. When using a Class 2 laser, the Class 2 laser system is safe to use without additional safety equipment in normal use environments, as eye blinking of the eyes of a person can prevent injury. However, do not gaze at the red laser pointer or try to view the red laser pointer using optical instruments such as binoculars, microscopes, mirrors, or reflective surfaces. ULS provides a Class 4 conversion module that enables long material or roll to roll material processing. . The Class 4 designation indicates that people in the vicinity of the laser system may be directly exposed to dangerous laser radiation. Class 4 laser systems require the use of key switches and safety interlocks during operation. Additional safety requirements for Class 4 operation vary from location to location. Additional information on using Class 4 laser radiation is available upon request.

Can I put a running laser system where no one else is there?

ULS recommends that you always supervise the laser system during operation. Workers should always be within the visible range of the process. This is absolutely critical to reduce fire potential when machining materials with lasers.

What are the field and system requirements for operating ULS laser systems?

ULS laser cutting, manufacturing and marking machines range from 10°C (50°F) to 35°C (95°F) and require dedicated computers, gas exhaust or exhaust filtration systems, suitable power and compressed air sources (if air support is required for material processing) on select and stable floors or platforms in low humidity and dust-free facilities. Class 4 conversion module options require additional on-site preparation. For specific specifications for a laser system, refer to the operating manual for that laser system.

What software is available for laser processing?

Uls systems process ® from a wide range of programs® such as Adobe® Illustrator, CorelDRAW®, SOLIDWORKS, and AutoCAD.